Distance Sales Agreement
1. PARTIES
This "Agreement" has been signed between the Parties below within the framework of the
following terms and conditions.
SELLER
Trade Name:
Address:
Phone:
SELLER's Mersis No:
SELLER's Email Address: support@sencajewelry.com
Shipping Company for Returns by BUYER: Yurtiçi Kargo and/or UPS. If a different
shipping company is used, the BUYER will be notified.
BUYER (The individual or legal entity placing the order under this Agreement)
Name/Surname:
Address: (The address provided by the BUYER during the order)
Phone:
Email:
2. SUBJECT AND SCOPE OF THE AGREEMENT
The subject of this Agreement is to establish the rights and obligations of the Parties in
accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance
Contracts, regarding the sale and delivery of the product ordered by the BUYER
electronically from the website https://sencajewelry.com/ ("Site"), the characteristics and sale
price of which are specified below.
2.1. The BUYER is informed about the sale and delivery of the product or products below
and the relevant provisions.
2.2. The BUYER accepts and declares that they are aware of all information about the main
characteristics, sales price, quantity, payment method, delivery conditions, and all relevant
details about the product they wish to purchase, as well as the cancellation and return
conditions, and confirms this information electronically of their own free will before placing
the order and making the purchase.
3. ESSENTIAL CHARACTERISTICS AND PRICE OF THE PRODUCT AND SERVICE
UNDER AGREEMENT
The main characteristics of the product subject to this Agreement, the sales price, delivery,
and payment conditions are as follows:
Unless otherwise agreed by the Parties, the product, quantity, price, payment, and delivery
details are as specified in the order below.
Product Code and Name:
Quantity:
SELLER's Title:
Unit Price (Excl. VAT):
Total Price (Incl. VAT):
Total Sales Price:
1 Payment Method and Plan:
Shipping Fee:
4. DELIVERY OF GOODS AND DELIVERY METHOD
The delivery will be specified in the order.
4.1. Delivery Conditions:
Delivery Address:
Recipients:
Billing Address:
4.2. The product will be delivered by DHL or Yurtiçi Kargo to the address specified above
within 30 (thirty) days. The 30-day delivery period does not apply to products that are
custom-made or tailored to the BUYER's requests or personal needs. Even if the BUYER is
not present at the address at the time of delivery, the SELLER will be considered to have
fulfilled its obligations completely. Therefore, any damages arising from the delayed receipt
of the product or costs due to the product waiting with the shipping company or being
returned to the SELLER will be borne by the BUYER.
4.3. The shipping fee is covered by the SELLER and included in the product price. The
SELLER reserves the right to charge an extra shipping fee for non-standard-sized or
overweight products, or shipments to locations outside regular delivery areas.
4.4. Products for which the BUYER has paid the full and complete price will be delivered to
the address specified by the BUYER. The SELLER cannot be held responsible for products
not delivered on time due to stock shortages or changes in the BUYER's delivery address.
4.5. The SELLER is not obligated to verify the delivery addresses provided by the BUYER.
The product/service will be delivered to the address and the person(s) specified by the
BUYER in the order form and in this Agreement. If the product is to be delivered to a
person/entity other than the BUYER, the SELLER cannot be held responsible if the recipient
refuses to accept the delivery.
4.6. The SELLER shall not be held responsible if the product ordered cannot be delivered to
the BUYER due to any issues faced by the shipping company during the delivery process.
4.7. If the delivery of the ordered product or service becomes impossible, the SELLER will
inform the BUYER within 3 (three) days from the date they become aware of the situation
and will refund all payments collected, including any delivery charges if applicable, within 14
(fourteen) days from the date of notification.
4.8. If the delivery of the order or service becomes impossible following the end of the
campaign period, the SELLER reserves the right to supply an alternative product of equal
quality and price with the approval of the BUYER to fulfill the performance obligation arising
from the Agreement.
5. PAYMENT
5.1. The delivery of the product subject to the Agreement is conditional on the payment of
the price by the BUYER through their preferred payment method. If the product price is not
paid or canceled in the bank records for any reason, the SELLER is considered relieved of
the obligation to deliver the product.
25.2. The time at which orders are processed is not the moment the order is placed but
rather the time when the required collection is made from the credit card account. If a stock
issue arises, even as an exceptional case, the BUYER will be notified immediately, and a
new product may be sent upon the BUYER's request, the product may be awaited to be
restocked, or the order may be canceled.
6. DURATION OF THE AGREEMENT
6.1. The Agreement date is the date when the order was placed by the BUYER.
6.2. If the SELLER cannot deliver the product subject to the Agreement on time due to force
majeure or extraordinary circumstances such as adverse weather conditions that prevent
transportation or interruptions in transportation, the SELLER is obligated to inform the
BUYER of the situation. In this case, the BUYER has the right to cancel the order and
terminate the Agreement. In the event of the termination of the Agreement, the SELLER is
required to return all payments collected, including delivery charges if any, to the BUYER in
cash and in full within 14 (fourteen) days following receipt of the termination notice.
7. RETURNS
7.1. In cases where a refund is to be issued to the BUYER due to a return request or the
inability to supply the ordered product for various reasons, the refund procedure according
to the payment options is as follows:
a) Refund Procedure for Credit Card Payments: If the purchase was made by credit card
in installments, the bank will refund the BUYER in installments, equal to the number of
installments initially chosen by the BUYER. After the SELLER pays the bank the full product
amount in one payment, the bank will credit the BUYER’s credit card in installments,
matching the initial payment schedule. This procedure prevents any disadvantage to the
parties involved. If the refund date does not coincide with the card’s billing cycle, one
installment will be refunded each month, and the BUYER will receive a refund for the same
number of installments they initially paid, reducing their outstanding balance. If a product or
service purchased by card is returned, the SELLER cannot make a cash payment to the
BUYER due to the agreement with the bank. Refunds will be processed through the relevant
software, and the SELLER will transfer the amount to the bank in cash or through offsetting.
7.2. In the event of technical or material errors during the listing of a product on the Website,
such as an incorrect product price, description, or specification, the SELLER reserves the
right to cancel the order and refund any collected amounts to the BUYER in accordance
with relevant legislation.
7.3. Under the General Communiqué on Tax Procedure Law No. 385, the return section on
the invoice sent to you must be completely filled out and signed before returning the
product to us along with the invoice.
7.4. Promotional or discounted products provided as gifts along with the purchased product
must also be returned simultaneously with the product being returned by the BUYER.
7.5. In the event that the relevant bank or financial institution does not pay the product fee
to the SELLER due to unauthorized or unlawful use of the BUYER’s credit card, debit card,
or other payment methods provided on the Website by unauthorized persons not due to any
3fault of the BUYER, the BUYER must return the delivered product to the SELLER within 3
(three) days. In this case, shipping costs are the responsibility of the BUYER.
8. RIGHT OF WITHDRAWAL
In accordance with Article 15 of the Regulation on Distance Contracts, there is no right of
withdrawal (right of cancellation and return) for custom-made orders such as rings,
necklaces, bracelets, pendants, precious stones, and earrings specially prepared for the
BUYER if this right is not exercised within 48 hours after placing the order. This is due to the
production having commenced and the product being custom-made as per the BUYER’s
specific requirements.
9. APPLICATIONS REGARDING DISPUTES
If the BUYER has a complaint regarding their order, the product subject to the order, or any
other related matter, they can communicate their complaint to the SELLER using the
contact information provided above. Complaints will be recorded, evaluated by authorized
personnel, and a response will be provided as soon as possible. Additionally, the BUYER
may submit complaints and objections to the Provincial or District Consumer Arbitration
Committees in the place where they purchased the goods or services, or in their residence,
within the monetary limits specified annually by the Ministry of Customs and Trade of the
Republic of Turkey. For disputes above these monetary limits, Consumer Courts have
jurisdiction.
SELLER:
BUYER:
DATE: Date of Order